Last Updated: 2024-01-01
Welcome to TrueResponse (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of the TrueResponse Retrieval-Augmented Generation (RAG) web application (“Service”) available at trueresponse.ai. By using or accessing our Service, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Service.
TrueResponse provides a platform for customers to upload their documents for indexing and retrieval. By using the Service, you agree to the following:
All intellectual property rights in the Service, including but not limited to software, algorithms, and design, are owned by TrueResponse. You retain ownership of any documents and content you upload. However, by uploading your documents, you grant us a limited, non-exclusive, royalty-free license to use, process, reproduce, and display your content solely for the purposes of providing and improving the Service.
As a user, you agree to the following responsibilities:
We value your privacy. Our Service operates without storing personally identifiable information (PII) or IP addresses. We only use essential cookies as neccesary, like to store a JSON Web Token (JWT), for secure communication between the client and server. No tracking or profiling is performed. For more information on how we handle data, please see our Privacy Policy.
We take security seriously and use reasonable technical and organizational measures to protect your documents and data from unauthorized access. This includes encryption of data both in transit and at rest. However, no system can be completely secure, and by using our Service, you acknowledge that there are inherent risks in transmitting information over the internet.
To the fullest extent permitted by law, TrueResponse and its affiliates, officers, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of revenue, reputational damage or damages related to downtime or disruption of the Service. TrueResponse's total liability to you for any claims arising from or related to the use of the Service is zero, regardless of the circumstances.
We reserve the right to suspend or terminate your access to the Service at any time for any reason, including if you breach these Terms. Upon termination, you will no longer have access to any data or documents stored on the platform, and we may delete such data at our discretion.
These Terms are governed by the laws of Geneva, Switzerland. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Geneva, Switzerland, unless otherwise mutually agreed by the parties.
If you have any questions or concerns about these Terms or the Service, please contact us at:
TrueResponse
Email: [email protected]
Last Updated: 2024-01-01
TrueResponse (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our Retrieval-Augmented Generation (RAG) web application and website available at trueresponse.ai (“Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
We operate in compliance with GDPR, ePrivacy Directive, and CCPA, ensuring that no personally identifiable information (PII) is collected or stored. We only collect and process non-identifiable, aggregated data.
We use the information we collect for the following purposes:
We take the security of your data seriously. We use encryption and follow GDPR, ePrivacy Directive, and CCPA guidelines to protect non-identifiable data. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement the necessary measures to protect against unauthorized access and will publicy post notification in the unlikely event of a data breach.
We do not sell, trade, or rent your personal information to third parties. Since we do not store personal data, we do not need to comply with requests to access, delete, or transfer personal information under the CCPA or GDPR. However, we do comply with the following:
As no personal information is collected or stored, there is no need for data access, rectification, or deletion requests under GDPR or CCPA. If you have any concerns regarding data privacy, you may contact us at any time.
We retain anonymized and aggregated data for as long as necessary to improve our service and fulfill legal obligations. If you have concerns, please contact us to discuss the specific nature of data retention.
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TrueResponse
Email: [email protected]